PHÖNIX Hotel | Hotel in Bergneustadt

| 8.6 (149 Reviews) |  1 Bathroom
Bergneustadt Hotel | PHÖNIX Hotel

Hotel in Bergneustadt

Hotel in Bergneustadt with a full-service spa and free valet parking
Along with a full-service spa, this hotel has an indoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
PHÖNIX Hotel offers 58 accommodations with laptop-compatible safes and bathrobes. Accommodations offer separate sitting areas and include desks. 20-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.


Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Shower
  • Free toiletries
  • Toilet paper
  • Bathrobes
  • Hair dryer
  • Towels
  • Soap
  • Shampoo
  • Toothbrush and toothpaste (on request)
  • Private bathroom
Bedroom
  • Heating
  • Bed sheets
  • Laptop-compatible safe
  • Soundproofing
  • Laptop-friendly workspace
  • Desk
  • Iron/ironing board (on request)
  • Slippers
  • Separate sitting area
Breakfast
  • 1 bar
  • 1 restaurant
  • Room service available
Parking
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Electric car charging station on site
  • Free valet parking on site
  • Roundtrip airport shuttle (surcharge)
Accessibility
  • Wheelchair-accessible registration desk
  • Elevator
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
Activities
  • Hiking/biking trails
  • Sauna
  • Playground
  • Full-service spa
  • Fitness center
  • Indoor pool
  • Steam room
  • Billiards/pool table
Entertainment
  • 20-inch flat-screen TV
  • Satellite channels
General
  • Meeting rooms
  • Front-desk safe
  • Vending machine
  • Elevator
  • Newspapers in lobby
  • Banquet hall
  • Polish
  • Turkish
  • Russian
  • English
  • German
  • Designated smoking areas
Guest Services
  • Playground
  • Indoor pool
  • Soundproofed rooms
  • Laundry facilities
  • Snack bar/deli
  • Daily housekeeping
  • Tour/ticket assistance
  • 24-hour front desk
  • Laundry facilities
  • Dry cleaning service
  • Luggage storage
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Garden
  • Terrace
  • Picnic area
Spa
  • Massage - hot stone
  • Body treatments
  • Manicures and pedicures
  • Facials

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight early check-in subject to availability late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11:00 am
Child Policy
Children are welcome. cribs (infant beds) are available for eur 15.0 per stay.
Payment Policy
Pet fee: eur 15 per pet, per night service animals are exempt from fees crib (infant bed) fee: eur 15.0 per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Food and water bowls are available pets allowed for an extra charge of eur 15 per pet, per night service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted

Reviews

Zoe
Dec 29, 2025 12:38:07 AM
Review Score:   6
Summary: The bed was very uncomfortable asnit was 2 single beds pushed together and the bed kept seperating - i had booked a double room so this wasnt good as we didnt sleep well
See All Reviews

Room Arrangement

Room Info Facilities
Standard Single Room
Room Size: 183 square feet m2
1 Twin Bed
Standard Single Room

General

Number of living rooms 0, Number of bedrooms - 0, Square feet - 183, Ping - 5.14, No cribs (infant beds), Pets not allowed, Bed count minimum 1, Square meters - 17.0, Bed count maximum 1
Comfort Double Room, Park View
Room Size: 215 square feet m2
1 King Bed
Comfort Double Room, Park View

General

Square meters - 20, Number of living rooms 0, Square feet - 215, No rollaway/extra beds, Number of bedrooms - 0, Ping - 6, Garden view, Pets not allowed, Extra bed count 0, Cribs/infant beds (surcharge), Bed count minimum 1, Bed count maximum 1
Family Triple Room
Room Size: 258.00 square feet m2
2 King Bed and Twin Sofa Bed
Family Triple Room

General

Number of living rooms 0, Square meters - 23.1, No rollaway/extra beds, Number of bedrooms - 0, Ping - 7, Pets not allowed, Square feet - 258.00, Cribs/infant beds (surcharge), Bed count minimum 2, Bed count maximum 2
Family Quadruple Room
Room Size: m2
2 King Bed and Large Twin Sofa Bed
Family Quadruple Room

General

Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Cribs/infant beds (surcharge), Bed count minimum 2, Bed count maximum 2
Standard Double Room
Room Size: 215 square feet m2
1 King Bed
Standard Double Room

General

Square meters - 20, Number of living rooms 0, Square feet - 215, No rollaway/extra beds, Number of bedrooms - 0, Ping - 6, Pets not allowed, Cribs/infant beds (surcharge), Bed count minimum 1, Bed count maximum 1
Deluxe Double Room, Park View
Room Size: m2
1 King Bed
Deluxe Double Room, Park View

General

Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Park view, Cribs/infant beds (surcharge), Bed count minimum 1, Bed count maximum 1

FAQ's

Is this PHÖNIX Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the PHÖNIX Hotel have a swimming pool?

Yes, this PHÖNIX Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in PHÖNIX Hotel?

Best-rates for the PHÖNIX Hotel starts from $156 per night with includes Entertainment, Parking, TV, Wheelchair Accessible, Business Services, Toiletries, Accessibility, Bedding/Linens, Wellness Facilities, Restaurant, Bar, Guest Services, Laundry, Pool, Designated Smoking Area, Balcony/Terrace, Child Friendly, Internet, Spa, Fireplace/Heating with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is PHÖNIX Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the PHÖNIX Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the PHÖNIX Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the PHÖNIX Hotel?

Based on the information reported by the owner or manager, the PHÖNIX Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for PHÖNIX Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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